Shameless Promotion

It's time for some shameless promotion. Actually, it's just time to let our products and the great customers who purchased them to lend their support to the fact that the products we feature at HawaiianShavedIce.com are simply the best!

We enjoy hearing from customers about how much they like our products. Whether it's a machine or our syrup flavors, we always like to hear from them!

Here is some feedback we've received from several of our customers:

This machine is the best thing that we have ever bought. Ease of ordering, choices, flavors, shipping.....everything is perfect! Now we can enjoy a little bit of Hawaii every day, not just on vacation. I highly recommend this seller. I look forward to buying from them again in the near future!
Josephine, CA

I was very pleased with the entire transaction. The order was received, processed, and shipped immediately. Even though I live in Florida, ice flavors are seasonal. I am excited to know I can now receive ice flavors any time during the year. Keep up the good work and thanks to all who made this transaction so easy.
Mike, FL

The Shaved Ice Machine that I recently purchased was a gift for my sister-in-law. I always rant and rave about the first one that I purchased from the company. I love this little machine and wouldn’t trade my machine for the world.
Dianna, FL

Delivery time was EXCELLENT. Packing was good, and items arrived exactly as expected. Price was very reasonable, more per bottle than the off-the-shelf stuff you get at Wal-Mart, etc., but the Hawaiian Shaved Ice bottles are bigger, and ounce-per-ounce it is about the same cost. However, you are getting a much better quality product from HSI. Syrup flavors overall were excellent, same quality as what you would find at fairs and carnivals. In fact, I suspect these are the same syrups used by the professional vendors. A great buy.
David, VA

These are just a few of the positive responses we've received from our customers. We have the BEST customers! At HawaiianShavedIce.com we're serious about customer service and offering our customers only the best products at the best prices possible. We hope that you will find everything you need while shopping on our site! Thanks!

The Customer is Always the Priority

We haven’t featured any of the great responses we’ve had from our wonderful customers in a while. At 1-800-Shaved-Ice.com, CottonCandyExpress.com, and HawaiianShavedIce.com one of our main priorities is to provide top notch customer service to every person or business that we deal with on a daily basis. As you know from reading our blog, we think that customer service is an incredibly important factor for the success of any business—whether it’s a concessions business or any other type of business.

Because of our dedication and respect for customer service, we always enjoy getting feedback from our customers. And…occasionally, we enjoy sharing those ‘feel good’ quotes. So, here goes:

"Great Customer Service! Could not be more pleased! They were wonderful and I'll continue to do business with them. A great company! Fabulous! Wish more companies had this type of customer service."
Martha, WA

"My experience with this company has been very positive in every way. I have placed orders via their website and have always received exactly what I ordered and in a very timely manner. I have placed phone orders with several different customer service people and I have always received very friendly, courteous and helpful conversations and the same accuracy and speed of shipment. My experience with this company could not be more satisfactory. Great selection, service, attitude and prices!"
Roger, IA

"At 1-800-Shaved-Ice, you will find high quality merchandise at very reasonable prices. I have always had prompt deliveries, great customer service and even follow up care. I highly recommend them!"
Tanya, FL

We share these quotes to highlight the fact that being passionate about providing quality customer service pays off…time and time again. We hope that these quotes will inspire you to develop a policy for your own business that is dedicated to providing your own customers with great products and excellent service too.

Shop with Confidence at HawaiianShavedIce.com

Your security and privacy while visiting our website and purchasing products on our site is extremely important to us and we want to let you know how we safeguard your experience at HawaiianShavedIce.com.

Below is a screen shot that highlights the two major ways that we work daily to ensure your experience on our website is a positive one. By coupling state of the art methods to ward off hackers, viruses and other online threats and superior customer service, we are confident that the time you spend on our website will be productive and enjoyable.



Just for good measure, here are a couple comments from customers about our site too. We always enjoy hearing from our customers!

"Very easy website to navigate. Awesome selection of various packages. Good explanation of the differences in types/styles of shavers. Fast delivery and everything was as ordered. I will definitely shop again as we need refills and replacement supplies."
Steve, OH

"The website is very easy to surf. I had no trouble locating exactly what I needed. They also made sure that the order set up included an item important to my order that I would never have though of on my own-pourers for the syrup bottles. Check out was fast and easy, leaving no room for doubt on all charges that would be applied to my order. Shipping was fast, within the time frame specified, and the order was well packaged."
Bindia, FL

Water Quality – Suggestions and Solutions for Poor Quality Water

Water quality varies greatly throughout the entire United States. The vast majority of our customers who operate their own shaved ice or snow cone businesses are able to use their water straight from the tap when making their shaved ice syrups and block or cube ice. However, if the water quality and the taste of the water in your area of the country is not the best, you may need to have the water filtered or buy bottled water for your syrups and ice making.

If the water in your area has an unsuitable taste, we suggest making a small batch of shaved ice or snow cone syrup with your current water supply to see if the large amount of sweetness from the sugar in the syrup overpowers and masks any bad taste originating from your water. If your syrup still has a “funky” taste, try using an over the counter water filtration system. However, if your water is really bad, then we strong advise you to contact a water quality specialist in your area to find out how you can get the best quality water at a reasonable price. Yes, it’s an added expense for your business. But, in the long run customers will appreciate your dedication to serving them a high quality, great tasting product.

What Our Customers are Saying...

Customer service is one of the most critical components of a successful business. At 1-800-Shaved-Ice.com, we always enjoy receiving feedback from our customers. Here are a few comments made by our great customers:

"I've had very good experience from this company. Their follow up on orders is excellent. My customers love their flavors. I'll continue to order my supplies from them since they have the best prices."
Mari, CA

"The folks at 1-800-Shaved-Ice are terrific. Their customer service and product knowledge is unsurpassed. Highly recommend them!"
Martha, NE

"Wonderful Seller! The products are top of the scale and the prices are very good. I highly recommend them!"
Mary, AZ

Thank you to all of our great customers! We appreciate the opportunity to be of service to you.

Customer Service

Customer service is incredibly important to us here at HawaiianShavedIce.com. Here are a couple of comments we received that accurately describe our commitment to our customers:

"Delivery time was EXCELLENT. Packing was good, and items arrived exactly as expected. Price was very reasonable, more per bottle than the off-the-shelf stuff you get at Wal-Mart, etc., but the Hawaiian Shaved Ice bottles are bigger, and ounce-per-ounce it is about the same cost. However, you are getting a much better quality product from HSI. Syrup flavors overall were excellent, same quality as what you would find at fairs and carnivals. In fact, I suspect these are the same syrups used by the professional vendors. A great buy."
David, VA

"I was very pleased with the entire transaction. The order was received, processed, and shipped immediately. Even though I live in Florida, ice flavors are seasonal. I am excited to know I can now receive ice flavors any time during the year. Keep up the good work and thanks to all who made this transaction so easy."
Mike, FL

Insights from Customers at a Shaved Ice Stand

I came across this article this morning. It's from 2006, so it is old. However, what struck me as most important about the entire article was the quotes from customers. There are some good nuggets for insight in this article. It's always helpful to know what your customers are thinking.

I would encourage you to take a moment and read this article. I consider this one of those "magic lanterns" for concessionaires. It's just an opportunity to gain more insight into how you may be able to serve the absolute best products to your customers.

1-800-Shaved-Ice.com Enjoys Satisfying Its Customers' Needs

We have stressed this many times before, but it's such an important issue to remember in any customer service based industry. At 1-800-Shaved-Ice.com, we always enjoy feedback from our customers. Fortunately, due to hard work and the desire to properly service our customers, most of the feedback we receive is positive! We are very thankful for our customers!

Here are a couple examples of feedback from the many wonderful customers we get to interact with:

"Great Customer Service! Could not be more pleased! They were wonderful and I'll continue to do business with them. A great company! Fabulous! Wish more companies had this type of customer service."
Martha, WA

"I've had very good experience from this company. Their follow up on orders is excellent. My customers love their flavors. I'll continue to order my supplies from them since they have the best prices."
Mari, CA

"I've been very pleased. My order got here exactly when they said it would and has proven to be everything that they said it would be. I highly recommend doing business with 1-800-Shaved-Ice!!!"
Mark, OK

So, if you're in the shaved ice, snow cone or cotton candy business and you're looking for a new supplier...give us a call (1-800-Shaved-Ice) or email us (CustomerCare@1-800-Shaved-Ice.com)! We would truly appreciate the opportunity to earn your business!

Listen to Your Customers

Customers are the critical component to any service oriented business. As a concessionaire, your interaction with your customers is vital to the positive growth and success of your business. To effectively grow your business, it's wise to listen to your customers. At times, they have some great tips that will create additional growth for you.

As an example, for several years, I owned a specialty coffee business. In addition to one fixed location, we had a mobile trailer that we used at various seasonal events in our region (soccer tournaments, arts and crafts festivals, harvest festivals, music fairs, etc.). The first year we attended a certain music festival it was suggested to us that we feature organic coffees. The next year when we returned, the positive comments from customers was unbelievable. We listened and reacted positively to a suggestion. In the end, it paid off big time because we were catering to the desires and requests from a specific demographic. The result? Every year we attended this festival, we had a line at our stand all day long. We served hundreds of drinks per hour. The consecutive years spent at that festival were always great. It will go down as one of the best events we ever worked.

This example pours over into other businesses as well. If a customer truly gives you a good suggestion...follow through with it! Not only will you please that particular customer, but he/she will tell their friends about it too. Positive referrals should be considered money in the bank for your company!

Customer Service with a Smile!

Isn’t it irritating to try and do business with a company only to be faced with rude, inconsiderate people? Whether you are dealing with them over the phone, through email, or in person…it just irks you. I know it does for me. My first reaction is always, “hey…I’m trying to patronize your business…treat me with some respect.” My second reaction is generally, “this is the last time I do business here.” I think those reactions are pretty common with most people when faced with inconsiderate customer service.

Fortunately, you never have to worry about that with 1-800-Shaved-Ice.com. Whether you call us, email us or stop in at our physical location, you will always be treated with respect. Customer service reigns supreme in everything we do! Everyone involved in our operation “gets it.” They understand the simple fact that if you don’t take care of your customers, the end result is that you won’t have any customers and then you won’t have a job. Everyone in our company strives to make sure the customer always gets the best possible each and every time they choose to do business with us.

Here’s a recent example of how we interact with every one of our customers:

"My experience with this company has been very positive in every way. I have placed orders via their website and have always received exactly what I ordered and in a very timely manner. I have placed phone orders with several different customer service people and I have always received very friendly, courteous and helpful conversations and the same accuracy and speed of shipment. My experience with this company could not be more satisfactory. Great selection, service, attitude, and prices!"

That’s the way we do it every single time!

100% Money Back Guarantee!

Because we are confident in the quality of our products, CottonCandyExpress.com offers a "No Questions Asked" 100% Money Back Guarantee. In essence, if you are unsatisfied with any of our products simply return them within 30 days for a full refund.

What ever the reason, carefully repack the products in their original shipping containers, if possible, and return them to:

CottonCandyExpress.com
Attn: Return Dept.
301 Raleigh Street
Newton Grove NC 28366

Be sure to enclose the original invoice or a copy of the invoice so that we can issue a refund properly. We are unable to refund the original shipping costs and you are responsible for the return shipping costs as well. Items returned after 30 calendar days from the date of purchased will be charged a 30% restocking fee.

Customer Service is Priority One!

As a service oriented company, customer service is of utmost importance to us at 1-800-Shaved-Ice.com. We welcome feedback from our customers. It helps us build a better company! Here are some comments made about our customer service.

“Great Customer Service! Could not be more pleased! They were wonderful and I'll continue to do business with them. A great company! Fabulous! Wish more companies had this type of customer service."
Martha, WA

"My experience with this company has been very positive in every way. I have placed orders via their website and have always received exactly what I ordered and in a very timely manner. I have placed phone orders with several different customer service people and I have always received very friendly, courteous and helpful conversations and the same accuracy and speed of shipment. My experience with this company could not be more satisfactory. Great selection, service, attitude, and prices!"
Roger, IA

If you every have any questions or comments about our company or our products, please contact us via Customer Care at 1-800-Shaved-Ice.com.

Another Satisfied Customer

Everyone at HawaiianShavedIce.com thoroughly enjoys positive customer feedback. Here is what one of our customers had to say about our website, ordering process and expert shipping procedures:

The website is very easy to surf. I had no trouble locating exactly what I needed. They also made sure that the order set up included an item important to my order that I would never have though of on my own-pourers for the syrup bottles. Check out was fast and easy, leaving no room for doubt on all charges that would be applied to my order. Shipping was fast, within the time frame specified, and the order was well packaged.
Bindia, FL

So, if you’re looking to purchase shaved ice or snow cone products for your home, go to HawaiianShavedIce.com where you know you’ll be treated well!

Here’s what another satisfied customer serving our country overseas sent to us recently:

"Awesome service. Merchant offers a product not easy to find and makes it simple to purchase. The product I purchased from Hawaiian Shaved Ice fit my needs perfectly....to make snow cones in Baghdad. My entire unit is in love with the machine and plans on purchasing some more. Thanks for the snow cones from the Puerto Rico National Guard, the United States Army, and myself."
Sgt. F., Baghdad, Iraq

Thanks for the positive comments! We’re thrilled to be able to provide the supplies needed to create a ‘little taste of home.’ Thank you for your service!

Your Information is Secure When Ordering from 1-800-Shaved-Ice.com

Online security is a major priority these days. Credit card fraud, scams and identity theft are concerns for everyone. Rest assured that when you place an order with 1-800-Shaved-Ice.com, CottonCandyExpress.com, or HawaiianShavedIce.com, your information is protected and secure.

Our sites are hosted by Yahoo! Store. Yahoo! hosts our stores, ordering system and ordering data. Utilizing secure serves to process your orders with top of the line encryption technology ensures the security of your personal or business information. As part of their commitment to your security, Yahoo! has HackerSafe verify the integrity of the system by doing a security scan everyday.



Your order information is seen only by us and used to process your order. To learn more about how you are protected, please read through Yahoo!’s privacy policy and our privacy policy.

Supporting our Troops and Customers Overseas

We recently received this comment from a customer serving in the Armed Forces overseas:

The CottonCandyExpress web site was very easy to navigate,
On a Tuesday we placed an overseas order with them,
with a special request of rushed shipment,
they had it to us in Germany a week later,
plenty of time to make our event even sweeter!
Thank you CottonCandyExpress.

From Germany

CottonCandyExpress.com, HawaiianShavedIce.com and 1-800-Shaved-Ice.com will ship their products to any APO (Army Post Office) or FPO (Fleet Post Office) address in the world using US Priority Mail! Whether they are on a ship, a military base, or US Embassy...we'll send it there!

We enjoy providing quality, enjoyable treats for our men and women faithfully serving our country in far off places. We also hope that the kids who are stationed overseas with their parents are getting their fair share of snow cones, shaved ice and cotton candy too!

To learn more about our shipping policies, please click here.

Happy Customers!

We relish feedback from our customers. We also enjoy sharing it with everyone whenever possible. Here is a portion of an email we received from one of our great customers:

"I recently purchased some of the flavored syrups and I was extremely satisfied with the product as well as the customer service. I would highly recommend 1-800-Shaved-Ice to anyone looking for this type of product and also anyone looking into a business venture."
Janet, VA